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Sunday, May 19, 2024

Transition to New Vendor May Cause New York’s EBT System to be Unavailable on May 19


BUFFALO, N.Y. (WKBW) — The Office‍ of Temporary and Disability Assistance (OTDA) in New York State has​ made an announcement regarding the state’s Electronic Benefits Transfer (EBT)⁢ system.‍ It ‌is anticipated that the‌ system will be offline ​on Sunday, May ‍19.

The OTDA has⁢ indicated‌ that the downtime is expected to occur between 12:01 a.m. and 11 a.m. However, the actual duration may be ‍shorter or longer than anticipated. For updates, you can visit⁣ the OTDA ⁤website here.

The OTDA has also revealed that​ during this period, the state’s‌ EBT system will be transitioning ⁣to a new EBT vendor.

A statement on the OTDA website reads, “During the transition, cardholders will not be able ‌to⁢ access ‍their EBT benefits. ‌This includes food and cash purchases ⁢or cash withdrawals, as well‍ as access⁢ to the‌ EBT toll-free customer service helpline, mobile ‍app, and online client portal.‍ We advise you to plan your⁤ food and cash purchases⁣ or cash withdrawals accordingly.”

Additional information provided by⁤ the OTDA on its ​website includes:

What remains the ⁢same?

Your EBT card and ‌PIN, as well as the EBT customer service helpline phone number, will‌ remain unchanged.

Once the transition ⁣is complete, cardholders can use their EBT card as​ usual. There ⁢is no need to replace your EBT ​card or change your PIN. However, for security reasons, cardholders are encouraged to change their PIN ⁢frequently to minimize the⁢ risk of fraudulent transactions ​and benefit theft.

The EBT customer service helpline will continue to operate as usual after the transition. Cardholders can call 1-888-328-6399 for assistance with their EBT card. Please note that this phone line will be unavailable on‍ May 19 from ‌12:01 ⁤a.m. to 11:00 a.m.

What‌ will change?

After the transition, ⁢the ConnectEBT app and ConnectEBT online‌ client portal will no longer be ​accessible to EBT cardholders. Instead, cardholders will ⁢need⁢ to download or access the new ‌ebtEDGE app ​and client portal. This will allow cardholders to check transactions and‍ deposits, freeze and unfreeze their card, and change​ their PIN.

Details about the⁢ new ebtEDGE ‌app and website⁢ will be posted here when they become available.

Who will be​ affected?

This temporary system outage on May 19 will only affect New ‌York EBT cardholders. EBT‍ cardholders from other states will not be impacted by this⁣ planned transition‌ and can ​continue to use their EBT card in New York without any disruption.

Alejandro Mendoza
Alejandro Mendoza
Alejandro Mendoza is a dedicated journalist, known for his in-depth research and commitment to truth. A graduate of Columbia University's School of Journalism, he specializes in revealing and reporting on significant local issues.
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