NEW YORK — On Tuesday, CrowdStrike’s shares took a significant hit, plummeting over 8% following news that Delta Air Lines is planning to seek damages from the cybersecurity company. This comes in the wake of a massive global IT disruption that severely impacted various sectors, including the airline industry.
The IT disruption, which occurred on July 19, resulted in more than 2,200 flight cancellations. Since then, Delta has been forced to cancel over 6,000 flights, causing significant disruption and financial loss.
The root cause of the issue was CrowdStrike’s “Falcon Sensor” software, which led to Microsoft Windows systems crashing and displaying the infamous “Blue Screen of Death.”
According to a report by CNBC on Monday, Delta has engaged a law firm and is not only seeking compensation from CrowdStrike but also from Microsoft.
Since the IT outage, CrowdStrike’s stock, which had seen a more than 100% increase in 2023, has taken a nosedive, falling over 24%. This has resulted in a staggering loss of over $20 billion in market valuation.
A survey conducted by Evercore ISI revealed that many clients are contemplating reducing or even halting their spending on CrowdStrike. They are also expecting some form of pricing concession from the cybersecurity firm.
“Almost all respondents agreed that they anticipate some form of financial relief, such as discounts, service revenue credits, or complimentary products,” Evercore ISI stated in a note on Tuesday. The brokerage also added that feedback from clients indicates that CrowdStrike has already begun discussions regarding this with its customers.
Analysts at Needham have expressed concerns that the damages from the outage could result in “diminished customer willingness to depend heavily on single platforms, as this choice introduces a concentration risk.”
Needham also reported that the CrowdStrike customers they spoke to expressed significant frustration over the outage. They described it as a “complete disaster” that disrupted their business operations during one of the busiest travel and shopping periods of the year.
Disagree – IT outages happen, no need to blame one company #delta #crowdstrike
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